Can One Client Complaint Put Your Massage Clinic at Risk?
A client complaint does not automatically mean a massage therapist was negligent. However, a complaint can trigger questions about documentation, consent, professional conduct, insurance coverage, and regulatory obligations. Learn how massage clinics can prepare for complaints, reduce preventable risk, and understand the role of professional liability insurance.
What Should You Do If a Client Files a Malpractice Claim?
A malpractice claim can be stressful, but your first response matters. Learn what massage therapists and clinic owners should do after a client alleges an injury, including documenting the incident, preserving records, notifying the professional liability insurer, avoiding admissions of fault, and working with appropriate legal and insurance professionals.