What should your massage clinic do if a client says your therapist injured them?

First, stay calm!

Document the incident using your clinic’s established procedures.

Preserve relevant treatment and administrative records.

Notify your insurance provider according to your policy’s reporting requirements.

And avoid admitting fault or making promises about the outcome before getting appropriate guidance.

Your massage clinic should have an incident-response procedure before a serious complaint occurs.

Professional liability insurance provides defense or other benefits for covered claims, depending on the policy.

The key is preparation.

Train your staff now so everyone knows what to do if a serious client complaint happens.

As a massage therapist, you must protect yourself; only the best massage therapist insurance coverage will do!

The American Massage Council offers the most affordable and reliable professional liability insurance for massage therapy coverage and more.